Last Updated: June 2026

Thank you for shopping with AuraVerse. We are committed to delivering your crystals and crystal jewelry safely and efficiently, wherever you are in the world.

Worldwide Free Shipping

🌎 AuraVerse proudly offers FREE Worldwide Shipping on all orders.

No minimum purchase is required. No hidden shipping fees will be added at checkout unless otherwise stated.

Order Processing Time

All orders are carefully prepared before shipment.

Processing Time:

• 1–3 Business Days

Orders are processed Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

Delivery times vary depending on the destination and local carrier services.

Please note that these delivery estimates are not guaranteed and may vary due to circumstances beyond our control.

Tracking Your Order

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to update after shipment.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

AuraVerse has no control over these fees and cannot estimate their amount.

Shipping Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

• Customs inspections
• Weather conditions
• Peak holiday seasons
• Carrier disruptions
• International transportation issues
• Incorrect or incomplete shipping information

AuraVerse is not responsible for delays caused by factors outside our direct control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

• Delivery delays may occur.
• Additional shipping charges may apply.
• We cannot guarantee successful delivery.

Please contact us as soon as possible if you notice an error in your shipping details.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

To help us investigate the issue, please provide:

• Order number
• Photos of damaged items or packaging (if applicable)
• Any relevant delivery information

We will work with the shipping carrier to resolve the issue as quickly as possible.

Multiple Shipments

Depending on product availability and warehouse locations, items from the same order may occasionally be shipped separately.

If this occurs, you may receive multiple tracking numbers.

There will be no additional shipping charges.

Order Status

After placing your order, your order may move through the following stages:

1. Order Confirmed
2. Processing
3. Shipped
4. In Transit
5. Out for Delivery
6. Delivered

Customers can monitor shipment progress using the tracking information provided.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

AuraVerse
📧 Email: support@furryfriendsplush.com

Our customer support team will be happy to assist you.

AuraVerse
Discover Your Energy. Embrace Your Journey. ✨